Dialer Oki-Toki for Business

The database can be uploaded to the dialer in two ways – through Excel or through API integration.

The speed of dialing numbers is regulated using the dialer’s settings. Learn more about the dialer’s working modes.

There is a predictive mode in the dialer. More about the predictive mode.

The callback option is available through the interactive call scripts service of Oki-Toki or the call center agent’s workstation.

The client’s time zone is determined by the subscriber’s phone number.

Dialer mode is a set of rules according to which the subscriber is dialed. Each mode differs in its dialing settings. Learn more about dialer working modes.

Number hiding is determined by access rights to the Oki-Toki contact center platform.

For each project, you can create your own sales and consulting scripts. Create scripts for each project, task, or type of call Learn more about call scripts.

Any SIP number or customer’s PBX can be connected to the Oki-Toki service via SIP protocol.

The Oki-Toki service has over 25 tools for a supervisor. Reporting, dashboards, listening and monitoring tools for contact center agents. Learn more about supervisor tools.

During the 14-day trial period, you are assigned a support staff member who will help and teach you to work in the system. After the start of the paid period, two tariffs for technical support are available – basic (included in the minimum tariff) and extended.

Tech support at Oki-Toki works every day from 10 am to 6 pm. The main communication happens through the ticket system within the personal account. If necessary, you can contact a support staff member by voice through a convenient communication channel.

This is dialer software specifically created for stationary and remote contact centers aiming to increase the number of contacts in a minimal time. It is ideally suited for telemarketing and working with potential clients and contacts from a cold base. It operates fully with at least five agents for a phone campaign.

The predictive dialing system calculates the dialing pace for a group of sales managers. The statistical algorithms of the software take into account such data as the availability of the contact center agent, the average call duration, the percentage of answered calls, the percentage of missed calls, and much more. Maximum contact speed and direct conversation with the representative are ensured based on
statistical predictions of the number and timing of calls in such a way that after finishing one conversation, the agent has the next contact in the shortest possible time.

The predictive dialing system triples the talk time and increases agent occupancy to 4/5 of their total working time compared to manual dialing modes. For example, advanced algorithms guarantee results: for an 8-hour shift, your KC operators talk up to 6 hours each. One of the advantages is a component for bypassing answering machines, to connect agents only with live people.

Predictive dialer is widely used in niches such as debt collection, promotional campaigns, surveys, BPO, insurance, and any telemarketing events and communication channels with a large base of potential clients and customers.

You just need to take 3 steps. First, gather at least 5 or more agents in one group for the campaign. Then upload the contact lists for the campaign. And finally, set the parameters to start the campaign immediately.
How do you know how many customers you can call using the auto-dialing software? Set a goal, for example, to make at least 3000 phone calls a day. Then suppose that our contact rate is 60%, which equals 1800 live calls. Now you need to know that the effective working time of an agent for a 6-hour shift is about 4 hours and 12 minutes, which is 70% of the shift. Thus, to achieve your business goal of 1800 live calls a day, you will need at least 15 operators for the phone campaign. Above all, the main advantage is the ability to work from anywhere in the world, be it an office, home, or another place. And the reason why it is economical and profitable is that initial investments are not required.

Abandon Rate (AR) – is one of the key performance indicators regulated and controlled by US federal agencies, Ofcom in the UK, and most developed countries. The FCC and Ofcom limit this indicator to 3%.

In many agencies throughout the world, this indicator ranges from 3% to 5%. Therefore, the predictive dialer Oki-Toki immediately identifies sharp AR spikes and slows down the dialing pace if necessary.

Average Answer Delay (AAD) – another indicator that should be regularly checked. It shows in seconds, how long your potential customers wait for the connection to the agent before hanging up.

Agent occupancy. Agent occupancy displays the actual talk time (in minutes and seconds) during a work shift.

Agent idle time. This is the time when the agent is not engaged in productive work, such as waiting for the campaign to start, incoming calls, searching for additional information about potential customers, etc.

Average Seizure Rate (ASR). This indicator shows the percentage of contacts with live clients and potential clients compared to failed dial attempts.

There are significant differences between Predictive and energetic outbound dialing modes that you should understand. The purpose of the predictive dialing system is to simultaneously dial the next number from the list when the end of the conversation is expected. On the other hand, an energetic dialer connects agents with one consumer at a time until they are ready for the next call. Now the preview dialer provides the operator with the opportunity to select appropriate numbers from the list. After assessing and considering, the operator makes the decision to call or not. Additionally, it gives you information about each consumer. For example, available account data, name, address, credit card, purchase activity, etc.