Voice robot for calls

Experience the future of customer service with Oki-Toki’s cutting-edge phone call automation technology. Our automated phone calling system revolutionizes the way you interact with customers, providing unparalleled efficiency and convenience. Here’s why Oki-Toki’s automated call systems are the solution you’ve been looking for:

• Phone Call Automation: Say goodbye to manual dialing and hello to streamlined communication. Our automatic calling system handles routine queries with ease, freeing up your agents’ time to focus on more complex issues.
• Automated Voice Message System: Deliver personalized messages effortlessly with our automated phone message system. Whether it’s order updates or account reminders, our system ensures your customers receive the information they need promptly.
• 24/7 Operation: Our automated calls service operates around the clock, ensuring your customers can reach you whenever they need assistance. With Oki-Toki, there’s no need to worry about missed calls after hours.
• Streamlined Information Distribution: The Oki-Toki dialer robocall services intelligently distributes information, directing calls to the appropriate department or specialist based on customer needs. Say goodbye to long wait times and frustrated customers.
• Zero Missed Calls: Our auto call system ensures that every call is answered promptly. With automated call acceptance, you can eliminate the risk of missed opportunities and provide exceptional service.
• Efficient Client Dialing: Oki-Toki’s auto call services enable efficient client dialing, reaching out to your database of contacts at the optimal times. Let our system handle the heavy lifting while you focus on closing deals.
• Advanced Capabilities: With features like speech synthesis and recognition, our automated phone calling system is perfect for cold calls. Customize scripts, engage customers effectively, and seamlessly transition to agent-assisted interactions.

Discover the full potential of Oki-Toki’s automated calling system:

• Synthesized Speech or Voice Recording: Choose between synthesized speech or voice recording for your automated calls, ensuring a natural and engaging customer experience.
• Customizable Messaging: Tailor your messages to suit your brand and customer preferences, whether it’s through SMS or voice.
• Scheduled Dialing: Set up automated calls to align with your customers’ time zones, maximizing engagement and response rates.
• Integration and Webhooks: Seamlessly integrate our automated calling services with your existing systems, including CRM platforms and email services.
• Performance Monitoring: Gain valuable insights into agent performance and call quality with our comprehensive reporting tools.

Experience the power of Oki-Toki’s automated call system today. Sign up for our free trial period and discover a new era of customer communication. With flexible payment options and unmatched reliability, Oki-Toki is the future of call center technology.

The capabilities of the voice robot

The voice robo call service operates on scripts and requires no training, and is capable of synthesizing and recognizing human speech. With speech recognition and synthesis technologies, it can make hundreds of parallel calls, conduct surveys, take orders, send messages to responsible parties, process applications, and much more.

The voice robot caller from OKI-TOKI offers numerous benefits and opportunities for companies:

• Ready to work immediately after creation. The voice calling robot works according to the dialogue script and requires no training. It can automatically process calls and customer responses, allowing employees to focus on more important tasks;
• Recording any voice. Any voice can be recorded to alert the customer, or the robot’s synthesized speech can be used;
• Integration. The robot calling can retrieve and send information to your system via API and Webhooks;
• Sending messages. Customers can request additional information, which will be sent to them via SMS, email, or a specific messenger. This is a convenient way to improve communication with customers and provide more effective solutions to their queries;
• Reducing manual labor costs. The voice bot for calls can replace a human in performing routine tasks such as informing customers, conducting surveys, and sales. This allows for reducing staff costs and increasing work efficiency;
• Increasing customer service efficiency. The voice robot can quickly process a large number of calls and customer requests, improving service and increasing customer satisfaction levels;
• Time zone. Robot calls can be set according to a specific time zone. OKI-TOKI can make calls only during the client’s working hours.

The voice robo calling software for processing calls has many other advantages, including the ability to handle a large number of calls simultaneously, support for working in different languages, and the ability to integrate with other services. Companies using an operator robot can save a lot of time and resources, as well as increase the efficiency of their work.

How the voice robot works

The auto-operator from OKI-TOKI works based on advanced speech recognition and synthesis technologies, using a dialogue script system.

Script system

The voice bot operates according to predefined dialogue scripts created in OKI-TOKI. Scripts can be customized to solve various tasks, such as taking orders, surveying customers, or sales. The company can configure dialogue scripts on its own, selecting appropriate questions and responses.

Speech recognition

Voice robo call system use advanced speech recognition technologies that allow them to recognize customer responses and take appropriate actions.

Speech synthesis

Using speech synthesis technology to play questions from the script and communicate with customers. This technology allows the auto-operator to make the dialogue more natural.

The call center robot agent can automatically process a large number of calls, allowing companies to serve more customers and reduce the workload on staff. Additionally, auto-operators can work around the clock, providing contact with customers at any time of the day or night.

Use cases of the voice robot

The auto-operator from OKI-TOKI can be used in various spheres of activity and for solving different tasks. Here are some examples of using the voice robot:

• Dialer for customers. The voice bot is an efficient tool for the automatic dialing of a large customer base and solving various tasks, such as information transmission, conducting surveys, notifying about changes in terms, etc.
• Surveying customers. When a customer calls the call center, the robot can automatically ask questions and fill out a survey. This reduces the customer’s waiting time on the line and increases the efficiency of the call center.
• Incoming calls. The voice robot for incoming calls can receive calls around the clock, conduct dialogue with the customer, and record the information obtained.
• Voice auto-secretary. The voice bot can act as an interactive voice auto-responder, automatically directing calls to the appropriate departments or offering certain response options to customer queries.
• Orders. The auto-operator can be used for automatic processing of orders and service requests. The customer can leave a request or order, the auto-operator processes the request and sends it to the responsible company employee according to the dialogue script.
• Informing. The auto-operator is used for the automatic dialing of customers to provide information about new products and services, survey customers and get feedback, remind about upcoming events, notify about changes in terms, etc.
• Agent evaluation. The robot can automatically conduct surveys of customer satisfaction after contacting the call center. This allows for quickly getting feedback and improving service quality.
• Sales. The voice bot can be used for automatic sales of goods and services. It can engage the customer in a dialogue, ask questions, offer products or services, and also process orders.

These are just a few examples of using the auto-operator. The possibilities for its application can be diverse and depend on the specific needs of the company. Thanks to its flexibility and automation, voice bots are becoming increasingly popular and in demand in business.

Advantages of the voice bot for the call center

The robot is capable of making hundreds of parallel calls and quickly notify about debts, receipts, discounts, changes in loyalty program terms, or deliver other information.

The voice robot service for interactive calls will improve the metrics of a conventional call center and reduce its maintenance costs (by up to 25%) because the phone call robot solves many routine tasks without the need for an agent. Among the main advantages of the bot:

• Flexibility and multitasking. The voice bot can be used in any project;
• Replacing IVR. The voice robot for interactive calls is an excellent replacement for traditional IVR. The customer doesn’t need to remember and press numbers. Just responding to the robot with voice is enough;
• Minimum lost calls. The number of lost calls and the costs of processing unanswered calls tend to be zero. The company that responds rapidly to messages will increase the number of loyal customers;
• Call center optimization. The ability to optimize the call center by reducing staff;
• Switching the customer to a specialist. The robot, equipped with speech recognition function, allows for quickly and accurately determining which agent or department the call should be redirected to, accelerating the call processing and improving communication with customers;
• Receiving calls. The robot for incoming calls allows for quickly and accurately processing calls and providing customers with the necessary information, speeding up the process of resolving their queries and reducing the waiting time for a response;
• Operating in 24/7 mode. Notifying people and urgently providing them with necessary information can be done at any time of the day;
• Saving call center specialists’ work time. Simple and repetitive tasks can be assigned to the robot, without involving a human.

Advantages of the OKI-TOKI voice robot

OKI-TOKI is one of the most popular and advanced services that have created a voice robot. It provides numerous opportunities for optimizing work and improving customer service, using speech recognition and synthesis technologies.

The voice robot-operator will help the call center increase efficiency, reducing manual labor costs and improving customer service quality. It enables the automatic performance of many tasks, such as dialing customers, conducting surveys, informing, sales, and orders.

The advantages of the OKI-TOKI auto-operator are obvious, the robot not only saves time and resources but also increases the number of customers that the company can service in a short time. Moreover, the auto-operator can work around the clock, providing contact with customers at any time of the day or night.

However, it should be noted that the call robot-operator cannot completely replace the human factor in business. Some tasks require human involvement, for example, solving complex problems or communicating with customers in cases where empathy and understanding are required.

The development of the technology

The voice robot service from OKI-TOKI is a powerful tool for improving business work. With the development of speech recognition and synthesis technologies, voice bots are becoming more accurate and efficient. Additionally, with cloud technology capabilities, the voice robot can be easily integrated into an existing business system.

The prospects for the development of voice robot technology are very great. The future is likely to involve the creation of robots that can recognize and process customer emotions, consider the context of communication, and make more complex decisions. There is also the potential for technologies that allow auto-operators to work with greater accuracy and handle an even larger number of calls. In any case, the OKI-TOKI voice robot represents an important step in business automation and improving customer service quality.

To test the customer dialing and call reception robot for free for 14 days, just apply.