Voice bot and voice messages
How to configure a voice bot, call statistics and KPI of a voice bot, speech synthesis and recognition, dialogue scripts, How to train a bot for a call center, popular cases with a voice robot, auto operator, hybrid IVR, integration of a voice bot with CRM.
This category is related to the products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Conversation Assessment”
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27.03.2020
Voice bots for CC: 5 questions when buying
Do you need a voice robot? Contact center voice robots: 5 questions to ask when buying a system. Detailed calculation in the article.
23.01.2020
Automated Dialing of Debtors: How to Automate Debt Collection Calls?
In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.
16.08.2019
The Auto Informer with voice messaging, a click of a button.
What is an auto-informer, how to set it up and the benefits it brings to the call center. Voice message or button press.
27.03.2018
Voice Menu for Call Centre – How to Setup IVR
Transitioning from Button Menu IVR to Voice-Driven: Configuring Voice and Hybrid IVR in the Oki-Toki Contact Centre Service.
20.12.2017
How to Automate Dialing Numbers?
Why a Contact Centre Needs Auto-Dialling and the Benefits of the Cloud-Based Oki-Toki System for Internal and Outsourcing CCs.