Voice bot and voice messages
How to configure a voice bot, call statistics and KPI of a voice bot, speech synthesis and recognition, dialogue scripts, How to train a bot for a call center, popular cases with a voice robot, auto operator, hybrid IVR, integration of a voice bot with CRM.
This category is related to the products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Conversation Assessment”
The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki
Learn More
What is a Web Call from a Website, How to Call a Call Center from a Browser, Setting up WebCall in Oki-Toki, Advantages and Benefits for Business.
Learn More
Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.
Learn More
Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.
Learn More
How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.
Learn More
What is Interactive Voice Response (IVR), how to set it up in Oki-Toki, what functions it performs in the call center and the possible use cases.
Learn More
How a Virtual Agent Can Help a Call Center Reduce Load on Live Agents and Boost Customer Loyalty.
Learn More
What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.
Learn More
Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!
Learn More
Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.
Learn More