Voice bot and voice messages
How to configure a voice bot, call statistics and KPI of a voice bot, speech synthesis and recognition, dialogue scripts, How to train a bot for a call center, popular cases with a voice robot, auto operator, hybrid IVR, integration of a voice bot with CRM.
This category is related to the products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Conversation Assessment”
The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki
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What is a Web Call from a Website, How to Call a Call Center from a Browser, Setting up WebCall in Oki-Toki, Advantages and Benefits for Business.
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Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.
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Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.
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How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.
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What is Interactive Voice Response (IVR), how to set it up in Oki-Toki, what functions it performs in the call center and the possible use cases.
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How a Virtual Agent Can Help a Call Center Reduce Load on Live Agents and Boost Customer Loyalty.
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What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.
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Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.
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Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!
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