22.05.2024

How to Create an Email Template for Contact Center?

Email Template for Sales Script – A Tool for Automated Sending of Emails from the Conversation Script, on Event or via API.

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18.03.2024

How to avoid silence in conversations with clients

What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.

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19.12.2023

How to set up a Hotline from scratch?

How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.

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19.10.2023

How to Create Sales Scripts from Google Docs Documents

Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!

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19.09.2023

Sales script structure: What is a sales script, templates

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

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05.09.2023

How to create a dialogue script with a client?

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

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13.06.2023

Multilingual Transcript: Speech Analytics and Conversation Evaluation in a Call Center

How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.

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30.05.2023

Sales-Driven Words and Phrases for Call Center Agents

Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!

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18.05.2023

Script-Survey or Questionnaire for Survey (Cati) Research

This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.

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15.05.2023

Ready-made scripts for the call-center: The conversation scenario of a call-center agent with a customer

What is a call center agent’s conversation script and how to use it in Oki-Toki.

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