PBX and SIP-telephony
Using a virtual PBX. Setup: SIP telephony, incoming call queue, outgoing call routing. Statistics on incoming calls, project call cost, FCR, and call tracking.
This category is related to products:
“Dialer”, “Voice mailing”, “Voice Robot”, “Smart Reports”
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17.12.2020
This is how the call report will aid in the operation of the cloud service ‘Oki-Toki’ for in-house and outsourcing contact centres.
10.09.2020
How to Improve Call Center Performance? 12 Useful Tips
How to Enhance Your Call Centre Performance, Boost its Efficiency, Crucial Points, Methods, Useful Tips.
29.01.2020
How to Launch a Call Centre from Scratch?
How to Set Up a Call Center from Scratch: Key Points to Consider and the Solution Offered by Oki-Toki.
09.10.2019
What Reports are Needed in the Call Center
What reports for the call center are provided in the Oki-Toki cloud system
28.02.2019
What is a SIP Response? Part 2
Common SIP responses in the Oki-Toki service for internal and outsourced contact centers and the likely reasons for their occurrence.
27.02.2019
What is a SIP Response? Part 1
What is a SIP Response, How It Works, Which Reports It Appears In, and What To Do. Part One.
27.03.2018
Voice Menu for Call Centre – How to Setup IVR
Transitioning from Button Menu IVR to Voice-Driven: Configuring Voice and Hybrid IVR in the Oki-Toki Contact Centre Service.
18.10.2016
Automatic Number Conversion During Import
How to Set Up Automatic Number Conversion for Making Calls in a Contact Center: Key Rules and Validation.
03.06.2016
How to Buy a SIP Number in Kazakhstan?
SIP numbers in Kazakhstan – agents and prices. A systematic list of agents selling SIP numbers in Kazakhstan.
18.05.2016
How to hide calls from reports
How to Hide Unwanted Calls in Oki-Toki: A Tool for Concealing Test and Non-Target Calls in Your Contact Centre