PBX and SIP-telephony
Using a virtual PBX. Setup: SIP telephony, incoming call queue, outgoing call routing. Statistics on incoming calls, project call cost, FCR, and call tracking.
This category is related to products:
“Dialer”, “Voice mailing”, “Voice Robot”, “Smart Reports”
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21.07.2023
Everything you need to know about SIP numbers: How to buy and where to use
How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.
27.06.2023
Oki-Toki: 5 questions about SLA
What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.
20.03.2023
How to integrate a call center with AmoCRM?
This guide will assist in integrating AMO CRM with the cloud service Oki-Toki. Opportunities and description of operation.
30.12.2022
Main Updates 2022: Service for Contact Centers
What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.
28.12.2022
Instructions: How to connect a SIP phone to a call center
How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.
24.10.2022
Agent Tariffication in the Contact Center
What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.
10.10.2022
VIP Caller Queue and VIP Number List at the Call Center
How to Set Up a VIP Call Queue for Priority Subscribers of a Call Centre, VIP Number List, and Call Scripts.
22.09.2022
How to Add a Number to the Blacklist in the Oki-Toki Service?
What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?
06.09.2022
Convert your number to international format online with Oki-Toki
How to Set Up Number Conversion in the Oki-Toki Cloud Service for In-house and Outsourced Contact Centers
18.02.2022
Automated Analysis of Calls and Telephone Conversations
Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.