PBX and SIP-telephony
Using a virtual PBX. Setup: SIP telephony, incoming call queue, outgoing call routing. Statistics on incoming calls, project call cost, FCR, and call tracking.
This category is related to products:
What is a Web Call from a Website, How to Call a Call Center from a Browser, Setting up WebCall in Oki-Toki, Advantages and Benefits for Business.
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How to store and analyze operator call recordings in Oki-Toki
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Need to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.
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Why does a call center need user groups, how to add agents to them, how to configure them wisely, and where to apply.
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Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.
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Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.
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How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.
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Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.
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Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.
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Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
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