Outsourcing
“Articles and notes for outsourcing contact centers on how to calculate the required number of agents, unit economics in a call center, managing access to data in a call center, project management in oki-toki, calculating the cost of calls and work in a project, how to make reports for clients.
The category is related to products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Smart Reports”, “Cloud Call Center”, “Conversation Assessment”, “Conversation Scripts”
What reports for the call center are provided in the Oki-Toki cloud system
Learn More
5 Cases That Will Help Answer Questions Related to Automated Calls and amoCRM. Let’s Discuss Why amoCRM Integration is Essential.
Learn More
Transitioning from Button Menu IVR to Voice-Driven: Configuring Voice and Hybrid IVR in the Oki-Toki Contact Centre Service.
Learn More
How to Hide Unwanted Calls in Oki-Toki: A Tool for Concealing Test and Non-Target Calls in Your Contact Centre
Learn More