Outsourcing
“Articles and notes for outsourcing contact centers on how to calculate the required number of agents, unit economics in a call center, managing access to data in a call center, project management in oki-toki, calculating the cost of calls and work in a project, how to make reports for clients.
The category is related to products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Smart Reports”, “Cloud Call Center”, “Conversation Assessment”, “Conversation Scripts”
What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.
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How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.
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Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!
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What is Interactive Voice Response (IVR), how to set it up in Oki-Toki, what functions it performs in the call center and the possible use cases.
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What is a call center agent’s conversation script and how to use it in Oki-Toki.
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What is an Outsourcing Contact Center: Definition, Specifics, and Features of Work, and the Benefits it Provides for Business
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What is Telemarketing and what tasks does it perform, an overview of tools for automation and strategies for enhancing campaign effectiveness.
Learn MoreThis guide will assist in integrating AMO CRM with the cloud service Oki-Toki. Opportunities and description of operation.
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What is a “Callback”, how to set up communication with clients through a website, dialer of lost clients.
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What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.
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