Outsourcing
“Articles and notes for outsourcing contact centers on how to calculate the required number of agents, unit economics in a call center, managing access to data in a call center, project management in oki-toki, calculating the cost of calls and work in a project, how to make reports for clients.
The category is related to products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Smart Reports”, “Cloud Call Center”, “Conversation Assessment”, “Conversation Scripts”
What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.
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Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.
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Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.
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Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.
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A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.
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How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.
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Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.
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Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.
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Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!
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Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.
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