Outsourcing

How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.

Boost your business competitiveness with an outsourced call center! In this guide, you will find everything you need to create a profitable contact center that will work for you.

Discover how to set up automatic customer dialing with a robot in the Oki-Toki service to enhance the efficiency of the call center, save time, and improve customer service quality.

How to reduce the level of missed calls with Oki-Toki tools and not lose the customer even before talking to the agent.

How to support an agent after a difficult conversation with a client: tips and tricks on how to cope with emotions after an angry call.

What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.

How to Set Up User Groups in Oki-Toki to Enhance Call Center Efficiency. Optimize your call center’s operations with the help of user groups!

How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.

What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.

Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.