Outsourcing
“Articles and notes for outsourcing contact centers on how to calculate the required number of agents, unit economics in a call center, managing access to data in a call center, project management in oki-toki, calculating the cost of calls and work in a project, how to make reports for clients.
The category is related to products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Smart Reports”, “Cloud Call Center”, “Conversation Assessment”, “Conversation Scripts”
How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.
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What is a Web Call from a Website, How to Call a Call Center from a Browser, Setting up WebCall in Oki-Toki, Advantages and Benefits for Business.
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DataMixer – a new oki-toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!
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What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.
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How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.
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How to store and analyze operator call recordings in Oki-Toki
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Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.
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How to Increase Motivation and Engagement of Agents, Useful Tips for Hiring, Efficient Training, and Support.
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What are the clients of the call center and how to work effectively with them. Simple and useful tips for operators on building trust and maintaining peace of mind.
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Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.
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