Outsourcing
“Articles and notes for outsourcing contact centers on how to calculate the required number of agents, unit economics in a call center, managing access to data in a call center, project management in oki-toki, calculating the cost of calls and work in a project, how to make reports for clients.
The category is related to products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Smart Reports”, “Cloud Call Center”, “Conversation Assessment”, “Conversation Scripts”
What is a Web Call from a Website, How to Call a Call Center from a Browser, Setting up WebCall in Oki-Toki, Advantages and Benefits for Business.
Learn More
DataMixer – a new oki-toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!
Learn More
What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.
Learn More
How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.
Learn More
How to store and analyze operator call recordings in Oki-Toki
Learn More
Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.
Learn More
How to Increase Motivation and Engagement of Agents, Useful Tips for Hiring, Efficient Training, and Support.
Learn More
What are the clients of the call center and how to work effectively with them. Simple and useful tips for operators on building trust and maintaining peace of mind.
Learn More
Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.
Learn More
Email Template for Sales Script – A Tool for Automated Sending of Emails from the Conversation Script, on Event or via API.
Learn More