Dialer
Dialer: All about operations, task management and recommendations for its use in the service for internal and outsourced contact centers Oki-Toki.
This category is related to the products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Cloud-based Call Center”
What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?
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Where can I find a detailed report on the call making process? Information about clients, task statuses, and attempted calls.
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How to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.
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Case Study: Handling a customer’s request via an automated callback system- ‘Oki-Toki’ coming from the customer portal in a status: incomplete (invalid request).
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Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.
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Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!
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Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.
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In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.
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What reports for the call center are provided in the Oki-Toki cloud system
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What is an auto-informer, how to set it up and the benefits it brings to the call center. Voice message or button press.
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