Dialer

How to Setup Autodialing of Customers Based on Daily Rules, Select the Dialing Frequency for a Specific Day of the Week, and How Not to Tire with Calls.

What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?

How to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.

Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.

Case Study: Handling a customer’s request via an automated callback system- ‘Oki-Toki’ coming from the customer portal in a status: incomplete (invalid request).

Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.

Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!

In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.

What reports for the call center are provided in the Oki-Toki cloud system

What is an auto-informer, how to set it up and the benefits it brings to the call center. Voice message or button press.