The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.
The Agent’s Workspace – an overview of the key features of the Oki-Toki tool for in-house and outsourcing contact centers.
0:11 Access to the microphone and pop-up windows
1:18 Right sidebar
1:37 Widgets
2:21 Agent’s work statistics
2:36 How to make a call
Link to the agent’s workspace (only for registered users of the service).
Read our other publications on agent work in the contact center!
How the Ticket System is Used in Oki-Toki and Customer Inquiry Processing is Organized. Statuses, Deadlines, Responsible Parties, Technical Support KPIs.
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What Mistakes Should Be Avoided in Call Center Reporting, What Can’t Be Ignored, and Where To Relax Control.
Learn More