Oki-Toki helps to set up modern cloud-based call centers remotely, regardless of your location. Your agents will need nothing more than a PC or tablet with a headset.
Multichannel Processing of Inquiries
Oki-Toki simplifies the processing of messages received through various channels. Proper organization will help agents to quickly respond to voice and text messages. Oki-Toki functionalities allow:
• To set communication scripts with clients, outlining standard responses and assigning queues;
• To add customers to black, white, and VIP lists;
• To connect messengers, for example, Faceboook and Whatsapp;
• To collect all calls, SMS, and emails in the user’s personal account for quick switching between inquiries and their operational processing;
• To automatically redial unanswered calls;
The cloud call center will help you no longer lose orders and customers and will preserve 100% of received inquiries.
Analytics and CRM
Use the Oki-Toki CRM system or configure the telephony connection with an existing database. This approach simplifies the analysis of call data and allows opening the product card during the subscriber’s call.
Automatic conversion of numbers to the required format will help organize the database. Users will also be able to choose the writing order of the phone number, add fields, and tags for quick search of necessary contacts.
The capabilities of the cloud call center allow you to save complete information about interactions with the customer, which includes calls, chats, and correspondences.
Reports can be downloaded in a convenient format: CSV, HTML, JSON.
Oki-Toki offers a complete toolkit for managing the efficiency of agents:
• Personal account of the contact center manager;
• Section with work norms and tariffs;
• Information on rewards and penalties;
Create a standard list of questions that will be asked to customers to assess the work of the agent.
Templates and Industry Solutions
The service capabilities for call centers allow you to simplify work by implementing hints and dialogue scripts with the customer. The Oki-Toki library stores ready-made conversation scripts, which can be fully used or taken as a basis when preparing a guide for call center agents.
Use constructors to design chats and create a database of automatic responses. Properly organized communication algorithms simplify the work of agents and reduce their training period.
Oki-Toki is ready to provide tools for call centers in any niche: logistics, medicine, advertising, finance, jurisprudence, and solutions for government institutions.