Reporting in the call center
All about KPIs and reporting in the call center, call tracking, speech analytics, dialer statistics, working time tracking in the call center, outsourcing call center reporting, data export for integration.
This category is related to products:
Securing contacts for a specific or current user in callback mode. A missed call is secured for the last agent.
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Common SIP responses in the Oki-Toki service for internal and outsourced contact centers and the likely reasons for their occurrence.
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What is a SIP Response, How It Works, Which Reports It Appears In, and What To Do. Part One.
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The Pros and Cons of the Oki-Toki Service’s Internal Storage and Google Drive External Disk.
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SIP numbers in Kazakhstan – agents and prices. A systematic list of agents selling SIP numbers in Kazakhstan.
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How to Hide Unwanted Calls in Oki-Toki: A Tool for Concealing Test and Non-Target Calls in Your Contact Centre
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What are the features of special software for an outsourcing call center in the Oki-Toki cloud service., specifics of the activity.
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Management of minute packages in the GSM gateway. Setting up a GSM gateway: selection of allowed prefixes (directions), charging frequency and cost per minute.
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List of telecommunications operators selling SIP numbers in Ukraine. Their contacts, email, and recommendations from the Oki-Toki service.
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