Reporting in the call center
All about KPIs and reporting in the call center, call tracking, speech analytics, dialer statistics, working time tracking in the call center, outsourcing call center reporting, data export for integration.
This category is related to products:
How to monitor an agent’s outbound calls in a call center and calculate how many calls they should make?
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Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.
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6 Key Performance Indicators (KPIs) to Help You Better Evaluate the Effectiveness of Managers and Call Center Agents.
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How to set up the management of operators at home, how to maintain the discipline of remote operators in order to avoid absenteeism-lateness.
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Do you need a voice robot? Contact center voice robots: 5 questions to ask when buying a system. Detailed calculation in the article.
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How to Set Up a Call Center from Scratch: Key Points to Consider and the Solution Offered by Oki-Toki.
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In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.
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How to Bridge Google Sheets and Call Center Reports in Oki-Toki, How to Extract Necessary Data from Oki-Toki Reports.
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What are the key performance indicators of the call center? How to monitor contact center KPI?
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What reports for the call center are provided in the Oki-Toki cloud system
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