Reporting in the call center
All about KPIs and reporting in the call center, call tracking, speech analytics, dialer statistics, working time tracking in the call center, outsourcing call center reporting, data export for integration.
This category is related to products:
Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.
Learn More
Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.
Learn More
What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.
Learn More
Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.
Learn More
What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.
Learn More
How to calculate the productivity and improve the efficiency of the contact center, measuring the performance of agents.
Learn More
How to calculate the number of required number of contact center operators. How many to have not on the line, but in the state?
Learn More
How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.
Learn More
How to train a new contact center supervisor? This list of requirements is rigid and universal.
Learn More
Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!
Learn More