Reporting in the call center
All about KPIs and reporting in the call center, call tracking, speech analytics, dialer statistics, working time tracking in the call center, outsourcing call center reporting, data export for integration.
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Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.
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What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.
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Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.
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What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.
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How to calculate the productivity and improve the efficiency of the contact center, measuring the performance of agents.
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How to calculate the number of required number of contact center operators. How many to have not on the line, but in the state?
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How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.
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How to train a new contact center supervisor? This list of requirements is rigid and universal.
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Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!
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What is a call center agent’s conversation script and how to use it in Oki-Toki.
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