Reporting in the call center
All about KPIs and reporting in the call center, call tracking, speech analytics, dialer statistics, working time tracking in the call center, outsourcing call center reporting, data export for integration.
This category is related to products:
How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.
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Boost your business competitiveness with an outsourced call center! In this guide, you will find everything you need to create a profitable contact center that will work for you.
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Need to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.
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How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
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Why does a call center need user groups, how to add agents to them, how to configure them wisely, and where to apply.
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Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.
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Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.
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Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.
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What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.
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Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.
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