Reporting in the call center
All about KPIs and reporting in the call center, call tracking, speech analytics, dialer statistics, working time tracking in the call center, outsourcing call center reporting, data export for integration.
This category is related to products:
How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.
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What Mistakes Should Be Avoided in Call Center Reporting, What Can’t Be Ignored, and Where To Relax Control.
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DataMixer – a new oki-toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!
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What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.
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How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.
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How to store and analyze operator call recordings in Oki-Toki
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Oki-Toki offers a variety of reports, and we are now going to talk about the tools that simplify working with them.
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Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.
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Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.
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How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.
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