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Start reading right now about the new tools of the Oki-Toki service. Turnarounds of contact center agents, disciplinary control, and quotas for surveys.
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What additional KPIs need to be measured for evaluating an outsourced contact center.
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How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
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Read right now about the major updates of the service for internal and outsourcing Oki-Toki for May-June 2021!
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Let’s consider 3 main use cases: creating a task in dialer when an event in B24 occurs, creating a lead in B24 when an event in Oki-Toki happens, changing the status of a lead based on an event in Oki-Toki.
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How to Organize Work as a Contact Center Manager: Key Practices and Tips
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How to organize independent work of agents who recently joined the company. Agent adaptation.
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Read about all the updates and new Oki-Toki tools for March-April 2021!
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Key features of communication for newbie agents in the company: advice and life hacks for both sides, agents’ adaptation.
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How to effectively adapt an agent and sales manager in a contact center. How to conduct effective training.
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