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26.08.2021 Assessing the Contact Center: KPIs for Outsourcing

What additional KPIs need to be measured for evaluating an outsourced contact center.

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13.08.2021 Creating an Outsourcing Contact Center: First Steps (Part 2)

How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.

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05.07.2021 Oki-Toki News Digest for May-June 2021

Read right now about the major updates of the service for internal and outsourcing Oki-Toki for May-June 2021!

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17.06.2021 Instruction: How to make Oki-Toki and Bitrix24 work together

Let’s consider 3 main use cases: creating a task in dialer when an event in B24 occurs, creating a lead in B24 when an event in Oki-Toki happens, changing the status of a lead based on an event in Oki-Toki.

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04.06.2021 Code of the Hero: A Guide for the Contact Center Manager

How to Organize Work as a Contact Center Manager: Key Practices and Tips

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26.05.2021 Adaptation of Contact Center Agents Part.5 Beginning of Independent Work

How to organize independent work of agents who recently joined the company. Agent adaptation.

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21.05.2021 Oki-Toki News Digest for March-April 2021

Read about all the updates and new Oki-Toki tools for March-April 2021!

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07.05.2021 Adaptation of Contact Center Agents Part 4. Communication

Key features of communication for newbie agents in the company: advice and life hacks for both sides, agents’ adaptation.

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27.04.2021 Contact Center Agent Adaptation Part 3. Training

How to effectively adapt an agent and sales manager in a contact center. How to conduct effective training.

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21.04.2021 Adapting in the Contact Center Part 2: Agent Interviews

How to Best Conduct Interviews with New Contact Center Agents: Tips, Nuances, and Agent Onboarding.

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