All posts
Some projects grant agents unique, non-linear actions with the questionnaire. Here is a description of our special permissions block on the conversation scripts.
Learn More
How to Create an Effective Call Center Report. Maintain your management informed with comprehensive reports.
Learn More
Discover the most extensive updates to the Oki-Toki service for in-house and outsourced contact centers in 2021!
Learn More
Main news from Oki-Toki in September: the ‘Auto Agent’ robot is in Beta, free Yes/No and 0-9 recognition, Reports update. Read more in the blog!
Learn More
As is well known, the theater starts with a coat rack, and the outsourcing contact center – with a website, through which one can draw some preliminary conclusions about the supplier.
Learn More
In this article, we will discuss the nuances that may be useful to the customer when approving the contract. Take note!
Learn More
Mistakes in choosing an outsourcing call center that will undoubtedly lead to major issues in the future.
Learn More
Start reading right now about the new tools of the Oki-Toki service. Turnarounds of contact center agents, disciplinary control, and quotas for surveys.
Learn More
What additional KPIs need to be measured for evaluating an outsourced contact center.
Learn More
How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
Learn More