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The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.
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How to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.
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Some projects grant agents unique, non-linear actions with the questionnaire. Here is a description of our special permissions block on the conversation scripts.
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How to Create an Effective Call Center Report. Maintain your management informed with comprehensive reports.
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Discover the most extensive updates to the Oki-Toki service for in-house and outsourced contact centers in 2021!
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Main news from Oki-Toki in September: the ‘Auto Agent’ robot is in Beta, free Yes/No and 0-9 recognition, Reports update. Read more in the blog!
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As is well known, the theater starts with a coat rack, and the outsourcing contact center – with a website, through which one can draw some preliminary conclusions about the supplier.
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In this article, we will discuss the nuances that may be useful to the customer when approving the contract. Take note!
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Mistakes in choosing an outsourcing call center that will undoubtedly lead to major issues in the future.
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Start reading right now about the new tools of the Oki-Toki service. Turnarounds of contact center agents, disciplinary control, and quotas for surveys.
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