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How to calculate the number of required number of contact center operators. How many to have not on the line, but in the state?

How to train a new contact center supervisor? This list of requirements is rigid and universal.

Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!

Implementing the right scripts will boost your sales! Read in our article how to prepare a script for cold calls.

This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.

What is Interactive Voice Response (IVR), how to set it up in Oki-Toki, what functions it performs in the call center and the possible use cases.

What is a call center agent’s conversation script and how to use it in Oki-Toki.

How to Identify Speech Errors in a Call Center Agent’s Work with the Help of the Oki-Toki Speech Analytics Tool, Direct and Inverse Search.

Discover everything about successful cold sales: strategies, methods, tools, as well as avoiding common mistakes and pitfalls.

What is an Outsourcing Contact Center: Definition, Specifics, and Features of Work, and the Benefits it Provides for Business

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