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Calculation of the number of call center operators
16.10.2023 Calculation of the number of call center operators

Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.

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Sales script structure: What is a sales script, templates
19.09.2023 Sales script structure: What is a sales script, templates

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

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Top 10 Call Routing Strategies
18.09.2023 Top 10 Call Routing Strategies

Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.

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How to create a dialogue script with a client?
05.09.2023 How to create a dialogue script with a client?

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

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Everything you need to know about SIP numbers: How to buy and where to use
21.07.2023 Everything you need to know about SIP numbers: How to buy and where to use

How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.

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What is FCR: First Call Resolution Measurement Methodology
07.07.2023 What is FCR: First Call Resolution Measurement Methodology

What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.

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Predictive Dialing: How It Works and How to Connect Predictive Dialing?
04.07.2023 Predictive Dialing: How It Works and How to Connect Predictive Dialing?

Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.

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How to set up the operator’s work — Oki-Toki
29.06.2023 How to set up the operator’s work — Oki-Toki

How to set up the work of an operator, create a profile for him in Oki-Toki, add him to a group and what to grant access to.

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What is a SIP Trunk and How to Create it in oki-toki
22.06.2023 What is a SIP Trunk and How to Create it in oki-toki

Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.

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Call Center Performance Indicators: How to Calculate Productivity
15.06.2023 Call Center Performance Indicators: How to Calculate Productivity

How to calculate the productivity and improve the efficiency of the contact center, measuring the performance of agents.

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