All posts
Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.
Learn More
Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.
Learn More
Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.
Learn More
Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
Learn More
How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.
Learn More
What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.
Learn More
Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.
Learn More
How to set up the work of an operator, create a profile for him in Oki-Toki, add him to a group and what to grant access to.
Learn More
Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.
Learn More
How to calculate the productivity and improve the efficiency of the contact center, measuring the performance of agents.
Learn More