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Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.
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Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.
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Discover how to enhance the efficiency of your call center with call tagging. Leave comments on calls to improve customer service quality.
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Discover what accessibilities in a contact center are and how to create, modify roles and effectively manage them in the Oki-Toki service.
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Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.
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A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.
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How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.
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How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.
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What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.
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Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.
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