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Need to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.
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We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.
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How to reduce the level of missed calls with Oki-Toki tools and not lose the customer even before talking to the agent.
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How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
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What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.
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How to Set Up User Groups in Oki-Toki to Enhance Call Center Efficiency. Optimize your call center’s operations with the help of user groups!
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How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.
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What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.
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Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.
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Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.
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