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Boost your business competitiveness with an outsourced call center! In this guide, you will find everything you need to create a profitable contact center that will work for you.
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Need to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.
Learn More
We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.
Learn More
How to reduce the level of missed calls with Oki-Toki tools and not lose the customer even before talking to the agent.
Learn More
How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
Learn More
What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.
Learn More
How to Set Up User Groups in Oki-Toki to Enhance Call Center Efficiency. Optimize your call center’s operations with the help of user groups!
Learn More
How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.
Learn More
What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.
Learn More
Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.
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