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![How does telephony work for a call center?](/wp-content/uploads/2020/08/blog-dlya-oki-470x370-2020-08-06t121125.450.png)
Five Reasons Why You Should Reboot Your Contact Centre. Enhancing your Call Centre with Oki-Toki.
Learn More![ChatGPT for call centers](/wp-content/uploads/2023/12/chatgpt-dlya-koll-czentrov.png)
A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.
Learn More![How to choose call center software? 9 questions when choosing CCaaS](/wp-content/uploads/2023/12/kak-vybrat-po-dlya-koll-czentra-8-voprosov-pri-vybore-ccaas.-ver-3.png)
How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.
Learn More![Building a Hotline from Scratch](/wp-content/uploads/2023/12/kartinki-3.png)
How to Set up a Hotline in Oki-Toki from Scratch: Configuration of Vital and Optional Components for Managing Incoming Calls.
Learn More![Job Duties of a Contact Center Supervisor”](/wp-content/uploads/2021/11/dolzhnostnaya-instrukcziya-supervajzera-koll-czentra.png)
What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.
Learn More![How to Top-Up Your Oki-Toki Balance](/wp-content/uploads/2019/04/kak-popolnit-balans-oki-toki.png)
Guide: How to Top Up Your Oki-Toki Cloud Service Balance.
Learn More![How to Create Sales Scripts from Google Docs Documents](/wp-content/uploads/2023/10/kartinki-1.png)
Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!
Learn More![Calculation of the number of call center operators](/wp-content/uploads/2020/09/blog-dlya-oki-470x370-2020-09-10t182816.806.png)
Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.
Learn More![Sales script structure: What is a sales script, templates](/wp-content/uploads/2022/07/crm_cold_sales-1.jpg)
Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.
Learn More![Top 10 Call Routing Strategies](/wp-content/uploads/2020/05/10-strategij-marshrutizaczii-vyzovov.png)
Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.
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