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How to reduce the level of missed calls with Oki-Toki tools and not lose the customer even before talking to the agent.
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How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
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What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.
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Why does a call center need user groups, how to add agents to them, how to configure them wisely, and where to apply.
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How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.
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What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.
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Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.
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Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.
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Discover how to enhance the efficiency of your call center with call tagging. Leave comments on calls to improve customer service quality.
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Discover what accessibilities in a contact center are and how to create, modify roles and effectively manage them in the Oki-Toki service.
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