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What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.
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How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.
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How to store and analyze operator call recordings in Oki-Toki
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How the Ticket System is Used in Oki-Toki and Customer Inquiry Processing is Organized. Statuses, Deadlines, Responsible Parties, Technical Support KPIs.
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Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.
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What are the clients of the call center and how to work effectively with them. Simple and useful tips for operators on building trust and maintaining peace of mind.
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Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.
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Email Template for Sales Script – A Tool for Automated Sending of Emails from the Conversation Script, on Event or via API.
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Boost your business competitiveness with an outsourced call center! In this guide, you will find everything you need to create a profitable contact center that will work for you.
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Need to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.
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