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March News: Updated agent workstation, dedicated domain, and Google Chrome plugin. Discover more in the digest!
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Common SIP responses in the Oki-Toki service for internal and outsourced contact centers and the likely reasons for their occurrence.
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What is a SIP Response, How It Works, Which Reports It Appears In, and What To Do. Part One.
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Oki-Toki News for November-December 2019: new webhook capabilities, outbound webhook tariffication, priority queue. Find out more in our digest!
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Oki-Toki Updates for June 2018. Testing voice recognition in IVR, launching tickets, optimizing user interface and CRM. Find out more in our blog!
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Transitioning from Button Menu IVR to Voice-Driven: Configuring Voice and Hybrid IVR in the Oki-Toki Contact Centre Service.
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The Pros and Cons of the Oki-Toki Service’s Internal Storage and Google Drive External Disk.
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Why a Contact Centre Needs Auto-Dialling and the Benefits of the Cloud-Based Oki-Toki System for Internal and Outsourcing CCs.
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News for December 2017: agent’s station upgrade, new widget for the dashboard, a global update to the server park. Find out more in the article!
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How to Set Up Automatic Number Conversion for Making Calls in a Contact Center: Key Rules and Validation.
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