All posts

29.01.2020 How to Launch a Call Centre from Scratch?

How to Set Up a Call Center from Scratch: Key Points to Consider and the Solution Offered by Oki-Toki.

Learn More

23.01.2020 Automated Dialing of Debtors: How to Automate Debt Collection Calls?

In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.

Learn More

25.12.2019 Google Sheets and Call Center Reports

How to Bridge Google Sheets and Call Center Reports in Oki-Toki, How to Extract Necessary Data from Oki-Toki Reports.

Learn More

11.11.2019 Oki-Toki News Digest for October 2019

Oki-Toki News for October 2019: Refactoring of queues and autodialing, project audio recording folders, simplified number connection. Read more in the digest!

Learn More

06.11.2019 Key Performance Indicators (KPIs) for Call Center Efficiency

What are the key performance indicators of the call center? How to monitor contact center KPI?

Learn More

09.10.2019 What Reports are Needed in the Call Center

What reports for the call center are provided in the Oki-Toki cloud system

Learn More

08.10.2019 Oki-Toki News Digest for September 2019

Oki-Toki news for September 2019: Reports, updated storage, SEC & FIN reports refactoring, custom ringtones on call. Read more in detail!

Learn More

06.09.2019 Oki-Toki News Digest for August 2019

In August, we have prepared for you a block of guide-articles, a new import of Oki-Toki users, and an update of DB servers. Read more in the digest!

Learn More

16.08.2019 Oki-Toki News Digest for July 2019

In July, we focused on several tasks. We worked on the ability to authorize through social networks and manage tasks in auto-dials. More details in the digest!

Learn More

16.08.2019 The Auto Informer with voice messaging, a click of a button.

What is an auto-informer, how to set it up and the benefits it brings to the call center. Voice message or button press.

Learn More