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08.12.2020 Video Guide Oki-Toki: Agent’s Workspace

The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.

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08.12.2020 Video Series “What to Do”: Working with User Rights

In this video, we’ll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.

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08.12.2020 Video series "What to do": Buttons in the operating place do not work

Video instruction on how to act if the hold, forward, conference, end buttons do not work.

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08.12.2020 The Video Series: What to Do When an Agent Doesn’t Receive Calls

Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls

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23.11.2020 How to Manage an Invalid Call Back Request

Case Study: Handling a customer’s request via an automated callback system- ‘Oki-Toki’ coming from the customer portal in a status: incomplete (invalid request).

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11.11.2020 Oki-Toki Tools for Outsourcing Call Centers

Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.

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29.10.2020 Advice for the Contact Centre Manager: Common issues in the CC

What challenges will you encounter as a contact center manager, how to effectively resolve conflicts, solutions, and advice.

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13.10.2020 Oki-Toki news digest for August-September 2020

Oki-Toki Updates for August-September 2020: Integration with SalesDrive, Reports (BETA) available for all companies and much more. Read the digest!

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08.10.2020 Calling modes in Oki-Toki: how to (not) get everyone.

Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!

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10.09.2020 How to Improve Call Center Performance? 12 Useful Tips

How to Enhance Your Call Centre Performance, Boost its Efficiency, Crucial Points, Methods, Useful Tips.

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