All posts

08.12.2020 Video series "What to do": Buttons in the operating place do not work

Video instruction on how to act if the hold, forward, conference, end buttons do not work.

Learn More

08.12.2020 The Video Series: What to Do When an Agent Doesn’t Receive Calls

Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls

Learn More

23.11.2020 How to Manage an Invalid Call Back Request

Case Study: Handling a customer’s request via an automated callback system- ‘Oki-Toki’ coming from the customer portal in a status: incomplete (invalid request).

Learn More

11.11.2020 Oki-Toki Tools for Outsourcing Call Centers

Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.

Learn More

29.10.2020 Advice for the Contact Centre Manager: Common issues in the CC

What challenges will you encounter as a contact center manager, how to effectively resolve conflicts, solutions, and advice.

Learn More

13.10.2020 Oki-Toki news digest for August-September 2020

Oki-Toki Updates for August-September 2020: Integration with SalesDrive, Reports (BETA) available for all companies and much more. Read the digest!

Learn More

08.10.2020 Calling modes in Oki-Toki: how to (not) get everyone.

Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!

Learn More

10.09.2020 How to Improve Call Center Performance? 12 Useful Tips

How to Enhance Your Call Centre Performance, Boost its Efficiency, Crucial Points, Methods, Useful Tips.

Learn More

08.08.2020 Oki-Toki News Digest for June-July 2020

Oki-Toki News for June-July 2020: Service optimization, revamped report design, new pricing. Read our digest!

Learn More

22.07.2020 Outgoing Agent Calls: The Ideal Volume to Aim For

How to monitor an agent’s outbound calls in a call center and calculate how many calls they should make?

Learn More