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Which indicators will help evaluate the customer effort score. How to implement them in the work of the call center!
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In January-February 2021, we continued to refine our existing Oki-Toki tools and added a new one – Datamixer. Read more in our digest!
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Evaluation of the operator's work will help organize the control process, analyze the speech of employees and standardize the quality of interactions. More in note!
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How Many Agents Does Your Call Center Need? A Handy Checklist to Help You Calculate.
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Oki-Toki has integrations with Google services: G Drive, Google Sheet, and Google authentication.
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Read about the most significant updates to the Oki-Toki service for in-house and outsourcing contact centres in 2020!
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By hiring agents considering their personal attributes, you are building a more reliable and stable team in the contact center. Read on, how to evaluate an agent’s soft skills!
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This is how the call report will aid in the operation of the cloud service ‘Oki-Toki’ for in-house and outsourcing contact centres.
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The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.
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In this video, we’ll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.
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