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19.03.2021 Challenges of Outsourced Call Center Development

Why isn’t the call center growing, and why has development slowed down? Let’s explore 4 issues hindering the outsourcing call center’s growth.

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12.03.2021 Overview of Customer Effort Score Indicators

Which indicators will help evaluate the customer effort score. How to implement them in the work of the call center!

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10.03.2021 Oki-Toki News Digest January-February 2021

In January-February 2021, we continued to refine our existing Oki-Toki tools and added a new one – Datamixer. Read more in our digest!

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02.03.2021 Operator call evaluation – a tool Oki-Toki

Evaluation of the operator's work will help organize the control process, analyze the speech of employees and standardize the quality of interactions. More in note!

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11.02.2021 How Many Agents Does Your Contact Center Need?

How Many Agents Does Your Call Center Need? A Handy Checklist to Help You Calculate.

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15.01.2021 What Integrations Does Oki-Toki Have with Google

Oki-Toki has integrations with Google services: G Drive, Google Sheet, and Google authentication.

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24.12.2020 The Brightest Updates of 2020!

Read about the most significant updates to the Oki-Toki service for in-house and outsourcing contact centres in 2020!

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22.12.2020 Call Center Manager’s Assessment: What Should A Call Center Agent Be Capable Of?

By hiring agents considering their personal attributes, you are building a more reliable and stable team in the contact center. Read on, how to evaluate an agent’s soft skills!

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17.12.2020 What a Call Report Can Reveal

This is how the call report will aid in the operation of the cloud service ‘Oki-Toki’ for in-house and outsourcing contact centres.

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08.12.2020 Video Guide Oki-Toki: Agent’s Workspace

The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.

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