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Detailed instructions on how to collect SIP-call data in the Oki-Toki service.
Learn MoreHow to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.
Learn MoreWhat Mistakes Should Be Avoided in Call Center Reporting, What Can’t Be Ignored, and Where To Relax Control.
Learn MoreHow to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.
Learn MoreDataMixer – a new oki-toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!
Learn MoreWhat is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.
Learn MoreHow to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.
Learn MoreHow to store and analyze operator call recordings in Oki-Toki
Learn MoreHow the Ticket System is Used in Oki-Toki and Customer Inquiry Processing is Organized. Statuses, Deadlines, Responsible Parties, Technical Support KPIs.
Learn MoreWhy is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.
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