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14.11.2024 What is a SIP Trunk and How to Create it in oki-toki

Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.

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05.11.2024 Voice Recognition: How to Improve the Efficiency of Your Call Center

The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki

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29.10.2024 How to connect a dialer with transfer to an agent for CRM contact centers?

Step-by-step instruction on how to connect the Oki-Toki dialer service for contact centers with automatic connection to an agent.

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11.10.2024 How to create a SIP-call report?

Detailed instructions on how to collect SIP-call data in the Oki-Toki service.

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05.10.2024 How to Improve the Performance of Contact Center Agents

How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.

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23.09.2024 10 Mistakes in Contact Center Reporting: How to Avoid Common Problems?

What Mistakes Should Be Avoided in Call Center Reporting, What Can’t Be Ignored, and Where To Relax Control.

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17.09.2024 Step-by-Step Guide to Importing Contacts into CRM

How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.

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11.09.2024 DataMixer: How to create a report for a call center?

DataMixer – a new oki-toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!

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09.09.2024 First Call Resolution: FCR Report in Oki-Toki

What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.

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16.08.2024 “Occupancy”: agent workload in call centers

How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.

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