Work agent in a call center
Articles for agents and supervisors: agent’s work with calls and chats, conversation scripts, speech analytics, quality control and KPIs, troubleshooting agent settings, how to work remotely, and other useful information.
This category is related to the products:
“Dialer”, “Smart Reports”, “Cloud Call Center”, “Call Scoring”, “Conversation Scripts”
The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.
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How to monitor an agent’s outbound calls in a call center and calculate how many calls they should make?
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What to do if the browser does not detect an ‘Agent’s Microphone’ in a call center computer? Find solutions in this article!
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How to set up the management of operators at home, how to maintain the discipline of remote operators in order to avoid absenteeism-lateness.
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Do you need a voice robot? Contact center voice robots: 5 questions to ask when buying a system. Detailed calculation in the article.
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5 Cases That Will Help Answer Questions Related to Automated Calls and amoCRM. Let’s Discuss Why amoCRM Integration is Essential.
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Securing contacts for a specific or current user in callback mode. A missed call is secured for the last agent.
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Why a Contact Centre Needs Auto-Dialling and the Benefits of the Cloud-Based Oki-Toki System for Internal and Outsourcing CCs.
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