Work agent in a call center
Articles for agents and supervisors: agent’s work with calls and chats, conversation scripts, speech analytics, quality control and KPIs, troubleshooting agent settings, how to work remotely, and other useful information.
This category is related to the products:
“Dialer”, “Smart Reports”, “Cloud Call Center”, “Call Scoring”, “Conversation Scripts”
Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
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How to set up the work of an operator, create a profile for him in Oki-Toki, add him to a group and what to grant access to.
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Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!
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Remote management of agents with the Oki-Toki cloud service, agent motivation, capabilities, advantages, and 3 successful case studies.
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This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.
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What is a call center agent’s conversation script and how to use it in Oki-Toki.
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How to Identify Speech Errors in a Call Center Agent’s Work with the Help of the Oki-Toki Speech Analytics Tool, Direct and Inverse Search.
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Discover everything about successful cold sales: strategies, methods, tools, as well as avoiding common mistakes and pitfalls.
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What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.
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How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.
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