Work agent in a call center
Articles for agents and supervisors: agent’s work with calls and chats, conversation scripts, speech analytics, quality control and KPIs, troubleshooting agent settings, how to work remotely, and other useful information.
This category is related to the products:
“Dialer”, “Smart Reports”, “Cloud Call Center”, “Call Scoring”, “Conversation Scripts”
Популярное
19.10.2023
How to Create Sales Scripts from Google Docs Documents
Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!
19.09.2023
Sales script structure: What is a sales script, templates
Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.
05.09.2023
How to create a dialogue script with a client?
Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
29.06.2023
How to set up the operator’s work — Oki-Toki
How to set up the work of an operator, create a profile for him in Oki-Toki, add him to a group and what to grant access to.
30.05.2023
Sales-Driven Words and Phrases for Call Center Agents
Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!
26.05.2023
Remote Management of Call Center Agents
Remote management of agents with the Oki-Toki cloud service, agent motivation, capabilities, advantages, and 3 successful case studies.
18.05.2023
Script-Survey or Questionnaire for Survey (Cati) Research
This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.
15.05.2023
What is a call center agent’s conversation script and how to use it in Oki-Toki.
10.05.2023
Speech Analytics for Contact Centers
How to Identify Speech Errors in a Call Center Agent’s Work with the Help of the Oki-Toki Speech Analytics Tool, Direct and Inverse Search.
28.04.2023
Cold Sales: Strategies, Methods, and Secrets of Success
Discover everything about successful cold sales: strategies, methods, tools, as well as avoiding common mistakes and pitfalls.