Work agent in a call center

How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.

How to support an agent after a difficult conversation with a client: tips and tricks on how to cope with emotions after an angry call.

What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.

How to Set Up User Groups in Oki-Toki to Enhance Call Center Efficiency. Optimize your call center’s operations with the help of user groups!

How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.

What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.

Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.

How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.

Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.