Work agent in a call center
Articles for agents and supervisors: agent’s work with calls and chats, conversation scripts, speech analytics, quality control and KPIs, troubleshooting agent settings, how to work remotely, and other useful information.
This category is related to the products:
“Dialer”, “Smart Reports”, “Cloud Call Center”, “Call Scoring”, “Conversation Scripts”
How to support an agent after a difficult conversation with a client: tips and tricks on how to cope with emotions after an angry call.
Learn MoreWhat to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.
Learn MoreHow to Set Up User Groups in Oki-Toki to Enhance Call Center Efficiency. Optimize your call center’s operations with the help of user groups!
Learn MoreHow an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.
Learn MoreWhat is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.
Learn MoreTelephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.
Learn MoreHow to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.
Learn MoreWhat are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.
Learn MoreRemake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.
Learn MoreDiscover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!
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