Work agent in a call center
Articles for agents and supervisors: agent’s work with calls and chats, conversation scripts, speech analytics, quality control and KPIs, troubleshooting agent settings, how to work remotely, and other useful information.
This category is related to the products:
“Dialer”, “Smart Reports”, “Cloud Call Center”, “Call Scoring”, “Conversation Scripts”
What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.
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Why does a call center need user groups, how to add agents to them, how to configure them wisely, and where to apply.
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How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.
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What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.
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Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.
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How to Set up a Hotline in Oki-Toki from Scratch: Configuration of Vital and Optional Components for Managing Incoming Calls.
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What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.
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Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.
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Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!
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Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.
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