08.12.2020

Video series "What to do": Buttons in the operating place do not work

Video instruction on how to act if the hold, forward, conference, end buttons do not work.

Video series "What to do": Buttons in the operating place do not work

Video instruction on how to act if the hold, forward, conference, end buttons do not work. 0:11 Checking if assigned to a queue 0:26 Checking functions in the queue setup 0:40 Checking browser extensions

Rate the news:

Read also

photo
Friday August 16th, 2024 “Occupancy”: agent workload in call centers

How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.

Learn More
photo
Saturday June 25th, 2022 Conversation Script: Special Action Rights in the Application Form

Some projects grant agents unique, non-linear actions with the questionnaire. Here is a description of our special permissions block on the conversation scripts.

Learn More