OKI-TOKI Blog

All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!

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06.09.2022 Convert your number to international format online with Oki-Toki

How to Set Up Number Conversion in the Oki-Toki Cloud Service for In-house and Outsourced Contact Centers

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02.09.2022 Security: Call Center Projects”

How to Divide Call Center Projects: An Article for Supervisors and Contact Center Managers

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10.08.2022 Call Report: ‘Task List’

Where can I find a detailed report on the call making process? Information about clients, task statuses, and attempted calls.

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Внешний вид скрипт для входящих

Внешний вид скрипт для входящих

26.07.2022 Efficient Scripts for Incoming Calls: Guaranteed Quality Customer Service

The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.

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01.07.2022 Sticky Tasks: How to Attach Customers to a Team of Managers

How to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.

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специальные возможности в сценарии разговора

специальные возможности в сценарии разговора

25.06.2022 Conversation Script: Special Action Rights in the Application Form

Some projects grant agents unique, non-linear actions with the questionnaire. Here is a description of our special permissions block on the conversation scripts.

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20.05.2022 Efficient ‘Reports’: the entire Contact Center on an A4 page

How to Create an Effective Call Center Report. Maintain your management informed with comprehensive reports.

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29.12.2021 Results of 2021!

Discover the most extensive updates to the Oki-Toki service for in-house and outsourced contact centers in 2021!

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15.10.2021 Oki-Toki News Digest – September 2021

Main news from Oki-Toki in September: the ‘Auto Agent’ robot is in Beta, free Yes/No and 0-9 recognition, Reports update. Read more in the blog!

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На что обратить внимание при изучении веб-сайта АКЦ

На что обратить внимание при изучении веб-сайта АКЦ

13.10.2021 Requirements for the Website of an Outsourcing Call Center

As is well known, the theater starts with a coat rack, and the outsourcing contact center – with a website, through which one can draw some preliminary conclusions about the supplier.

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