Call filter: How to set up and use to improve reporting
Need to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.
Oki-Toki Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
How to set up automatic customer dialing with a robot?
Discover how to set up automatic customer dialing with a robot in the Oki-Toki service to enhance the efficiency of the call center, save time, and improve customer service quality.
Incoming calls in a call center: Why customers hang up
How to reduce the level of missed calls with Oki-Toki tools and not lose the customer even before talking to the agent.
Quality control in call centers: evaluating agent dialogues
Practical tips for improving the quality of the call center's work: training agents, implementing a quality control system, using conversation scripts, and assessing customer satisfaction.
Motivation of the agent after an angry call
How to support an agent after a difficult conversation with a client: tips and tricks on how to cope with emotions after an angry call.
How to avoid silence in conversations with clients
What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.
How to configure a user group in Oki-Toki?
How to set up user groups in Oki-Toki to enhance call center efficiency. Optimize your call center's operations with the help of user groups!
How to build trusting relationships with call center customers
How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.
Agents work after call: ACW and PCP.
What is ACW and PCP, how to manage the operator's break after a call, the duration between calls and PCP status settings in Oki-Toki.
Statistics on incoming calls in the contact center
Incoming Calls Statistics — a feature that allows the analysis of incoming calls to the contact center numbers.