OKI-TOKI Blog

Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.

How to set up the work of an agent, create a profile for him in Oki-Toki, add him to a group and what to grant access to.

What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.

Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.

How to calculate the productivity and improve the efficiency of the contact center, measuring the performance of agents.

How to calculate the number of required number of contact center operators. How many to have not on the line, but in the state?

How to enhance the quality of agents’ conversations using transcripts and evaluate their dialogues: speech analytics for Identifying problematic Calls.

How to train a new contact center supervisor? This list of requirements is rigid and universal.

Words that sell: ready-to-use phrases and techniques for call center operators. Take note!

Remote management of agents with the Oki-Toki cloud service, agent motivation, capabilities, advantages, and 3 successful case studies.