OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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How to Set Up Number Conversion in the Oki-Toki Cloud Service for In-house and Outsourced Contact Centers
Learn MoreHow to Divide Call Center Projects: An Article for Supervisors and Contact Center Managers
Learn MoreWhere can I find a detailed report on the call making process? Information about clients, task statuses, and attempted calls.
Learn MoreВнешний вид скрипт для входящих
The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.
Learn MoreHow to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.
Learn Moreспециальные возможности в сценарии разговора
Some projects grant agents unique, non-linear actions with the questionnaire. Here is a description of our special permissions block on the conversation scripts.
Learn MoreHow to Create an Effective Call Center Report. Maintain your management informed with comprehensive reports.
Learn MoreDiscover the most extensive updates to the Oki-Toki service for in-house and outsourced contact centers in 2021!
Learn MoreMain news from Oki-Toki in September: the ‘Auto Agent’ robot is in Beta, free Yes/No and 0-9 recognition, Reports update. Read more in the blog!
Learn MoreНа что обратить внимание при изучении веб-сайта АКЦ
As is well known, the theater starts with a coat rack, and the outsourcing contact center – with a website, through which one can draw some preliminary conclusions about the supplier.
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