OKI-TOKI Blog

What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.

How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.

Setting up Outgoing Calls: A Comprehensive Guide to Scheduling, Connectivity Management, and Agent Control.

How to Setup Autodialing of Customers Based on Daily Rules, Select the Dialing Frequency for a Specific Day of the Week, and How Not to Tire with Calls.

How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).

What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.

How to Set Up a VIP Call Queue for Priority Subscribers of a Call Centre, VIP Number List, and Call Scripts.

What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?

How to Set Up Number Conversion in the Oki-Toki Cloud Service for In-house and Outsourced Contact Centers

The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.