OKI-TOKI Blog

24.10.2022 Agent Tariffication in the Contact Center

What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.

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10.10.2022 VIP Caller Queue and VIP Number List at the Call Center

How to Set Up a VIP Call Queue for Priority Subscribers of a Call Centre, VIP Number List, and Call Scripts.

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22.09.2022 How to Add a Number to the Blacklist in the Oki-Toki Service?

What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?

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06.09.2022 Convert your number to international format online with Oki-Toki

How to Set Up Number Conversion in the Oki-Toki Cloud Service for In-house and Outsourced Contact Centers

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10.08.2022 Call Report: ‘Task List’

Where can I find a detailed report on the call making process? Information about clients, task statuses, and attempted calls.

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26.07.2022 Efficient Scripts for Incoming Calls: Guaranteed Quality Customer Service

The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.

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01.07.2022 Sticky Tasks: How to Attach Customers to a Team of Managers

How to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.

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25.06.2022 Conversation Script: Special Action Rights in the Application Form

Some projects grant agents unique, non-linear actions with the questionnaire. Here is a description of our special permissions block on the conversation scripts.

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20.05.2022 Efficient ‘Reports’: the entire Contact Center on an A4 page

How to Create an Effective Call Center Report. Maintain your management informed with comprehensive reports.

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29.12.2021 Results of 2021!

Discover the most extensive updates to the Oki-Toki service for in-house and outsourced contact centers in 2021!

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