OKI-TOKI Blog

All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!

обучение супервайзера требования

How to train a new contact center supervisor? This list of requirements is rigid and universal.

Продающие слова и фразы

Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!

Remote management of agents with the Oki-Toki cloud service, agent motivation, capabilities, advantages, and 3 successful case studies.

Telephone Sales Techniques. Cold Call Scripts

Implementing the right scripts will boost your sales! Read in our article how to prepare a script for cold calls.

This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.

What is Interactive Voice Response (IVR), how to set it up in Oki-Toki, what functions it performs in the call center and the possible use cases.

Готовые скрипты для колл центра

What is a call center agent’s conversation script and how to use it in Oki-Toki.

How to Identify Speech Errors in a Call Center Agent’s Work with the Help of the Oki-Toki Speech Analytics Tool, Direct and Inverse Search.

Discover everything about successful cold sales: strategies, methods, tools, as well as avoiding common mistakes and pitfalls.

What is an Outsourcing Contact Center: Definition, Specifics, and Features of Work, and the Benefits it Provides for Business