OKI-TOKI Blog

Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!

Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.

What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.

Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.

How to set up the work of an operator, create a profile for him in Oki-Toki, add him to a group and what to grant access to.

What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.