OKI-TOKI Blog

All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!

29.06.2023 How to set up the operator’s work — Oki-Toki

How to set up the work of an operator, create a profile for him in Oki-Toki, add him to a group and what to grant access to.

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27.06.2023 Oki-Toki: 5 questions about SLA

What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.

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22.06.2023 What is a SIP Trunk and How to Create it in oki-toki

Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.

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В этой статье мы расскажем, как не ограничиваясь подходом, основанным на эффективности, оценить продуктивность колл-центра.

15.06.2023 Call Center Performance Indicators: How to Calculate Productivity

How to calculate the productivity and improve the efficiency of the contact center, measuring the performance of agents.

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какое количество операторов нужно в колл-центр

14.06.2023 What amendments to take into account when calculating the need for operators

How to calculate the number of required number of contact center operators. How many to have not on the line, but in the state?

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13.06.2023 Multilingual Transcript: Speech Analytics and Conversation Evaluation in a Call Center

How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.

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