OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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Топ 10 Стратегий Маршрутизации Вызовов
Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.
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Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
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Все, что вам нужно знать о SIP-номерах: Как купить и где использовать
How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.
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Что такое FCR: Методология измерения First Call Resolution
What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.
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Predictive Dialing: How It Works and How to Connect
Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.
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How to set up the work of an operator, create a profile for him in Oki-Toki, add him to a group and what to grant access to.
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What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.
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Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.
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В этой статье мы расскажем, как не ограничиваясь подходом, основанным на эффективности, оценить продуктивность колл-центра.
How to calculate the productivity and improve the efficiency of the contact center, measuring the performance of agents.
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какое количество операторов нужно в колл-центр
How to calculate the number of required number of contact center operators. How many to have not on the line, but in the state?
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