OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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Как пополнить баланс Оки-Токи?
Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.
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White Label в облаках
Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.
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Questions and answers of the questionnaire
Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!
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сколько операторов нужно в колл-центр
Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.
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Внешний вид простого скрипта продаж
Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.
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Топ 10 Стратегий Маршрутизации Вызовов
Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.
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Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
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Все, что вам нужно знать о SIP-номерах: Как купить и где использовать
How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.
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Что такое FCR: Методология измерения First Call Resolution
What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.
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Predictive Dialing: How It Works and How to Connect
Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.
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