OKI-TOKI Blog

22.12.2023 ChatGPT for call centers

A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.

Learn More

21.12.2023 How to choose call center software? 9 questions when choosing CCaaS

How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.

Learn More

19.12.2023 How to set up a Hotline from scratch?

How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.

Learn More

11.12.2023 Job Duties of a Contact Center Supervisor”

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.

Learn More

29.11.2023 How to Top Up Your Oki-Toki Balance?

Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.

Learn More

29.11.2023 White Label АТС: Как персонализация улучшает имидж и безопасность контакт-центра

Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.

Learn More

19.10.2023 How to Create Sales Scripts from Google Docs Documents

Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!

Learn More

16.10.2023 Calculation of the number of call center operators

Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.

Learn More

19.09.2023 Sales script structure: What is a sales script, templates

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

Learn More

18.09.2023 Top 10 Call Routing Strategies

Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.

Learn More