OKI-TOKI Blog

21.02.2024 Agents work after call: ACW and PCP.

What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.

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20.02.2024 Contact Center Incoming Call Statistics

Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.

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14.02.2024 How to Open a Call Center: Top 9 Mistakes

Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.

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05.02.2024 Call Tagging: How Can an Agent Comment on Calls?

Discover how to enhance the efficiency of your call center with call tagging. Leave comments on calls to improve customer service quality.

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18.01.2024 How to organize a role system in a call center?

Discover what accessibilities in a contact center are and how to create, modify roles and effectively manage them in the Oki-Toki service.

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27.12.2023 How does telephony for a call center work?

Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.

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22.12.2023 ChatGPT for call centers

A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.

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21.12.2023 How to choose call center software? 9 questions when choosing CCaaS

How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.

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19.12.2023 Building a Hotline from Scratch

How to Set up a Hotline in Oki-Toki from Scratch: Configuration of Vital and Optional Components for Managing Incoming Calls.

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11.12.2023 Job Duties of a Contact Center Supervisor”

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.

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