OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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Как Контролировать Качество Колл-центра?
How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
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How to support an agent after a difficult conversation with a client: tips and tricks on how to cope with emotions after an angry call.
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Разговор оператора
What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.
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Группа операторов
How to Set Up User Groups in Oki-Toki to Enhance Call Center Efficiency. Optimize your call center’s operations with the help of user groups!
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Операторы в колл-центре
How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.
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What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.
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Статистика входящих звонков контакт-центра
Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.
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Как избежать ошибок при запуске колл-центра?
Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.
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Discover how to enhance the efficiency of your call center with call tagging. Leave comments on calls to improve customer service quality.
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Discover what accessibilities in a contact center are and how to create, modify roles and effectively manage them in the Oki-Toki service.
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