OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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Создание аутсорсингового колл-центра
Boost your business competitiveness with an outsourced call center! In this guide, you will find everything you need to create a profitable contact center that will work for you.
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Фильтр звонков: Как настроить и использовать для улучшение отчетности?
Need to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.
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Как настроить автоматический обзвон клиентов роботом
We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.
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How to reduce the level of missed calls with Oki-Toki tools and not lose the customer even before talking to the agent.
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Как Контролировать Качество Колл-центра?
How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
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How to support an agent after a difficult conversation with a client: tips and tricks on how to cope with emotions after an angry call.
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Разговор оператора
What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.
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Группа операторов
Why does a call center need user groups, how to add agents to them, how to configure them wisely, and where to apply.
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Операторы в колл-центре
How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.
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What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.
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