OKI-TOKI Blog

The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki

Step-by-step instruction on how to connect the Oki-Toki dialer service for contact centers with automatic connection to an agent.

What is a Web Call from a Website, How to Call a Call Center from a Browser, Setting up WebCall in Oki-Toki, Advantages and Benefits for Business.

Detailed instructions on how to collect SIP-call data in the Oki-Toki service.

How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.

What Mistakes Should Be Avoided in Call Center Reporting, What Can’t Be Ignored, and Where To Relax Control.

How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.

DataMixer – a new oki-toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!

What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.

How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.