OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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OKI-TOKI: Как Сделать Отчет по SIP-Звонкам?
Detailed instructions on how to collect SIP-call data in the Oki-Toki service.
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ОКИ-ТОКИ: Как улучшить работу операторов контакт-центра?
How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.
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10 Ошибок в отчетности контакт-центра
What Mistakes Should Be Avoided in Call Center Reporting, What Can’t Be Ignored, and Where To Relax Control.
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How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.
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Иллюстрация человека, работающего с интерфейсом системы DataMixer на экране монитора. Экран отображает различные блоки с данными, графики и отчеты, такие как ACD, CRM, SEC и другие. DataMixer используется для анализа и создания отчетов.
DataMixer – a new oki-toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!
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What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.
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How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.
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Записи разговоров операторов колл-центра
How to store and analyze operator call recordings in Oki-Toki
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Тикет cистема
How the Ticket System is Used in Oki-Toki and Customer Inquiry Processing is Organized. Statuses, Deadlines, Responsible Parties, Technical Support KPIs.
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Полезные возможности работы с отчетами в ОКИ-ТОКИ
Oki-Toki offers a variety of reports, and we are now going to talk about the tools that simplify working with them.
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