OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.
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Записи разговоров операторов колл-центра
How to store and analyze operator call recordings in Oki-Toki
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Тикет cистема
How the Ticket System is Used in Oki-Toki and Customer Inquiry Processing is Organized. Statuses, Deadlines, Responsible Parties, Technical Support KPIs.
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Полезные возможности работы с отчетами в ОКИ-ТОКИ
Oki-Toki offers a variety of reports, and we are now going to talk about the tools that simplify working with them.
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Как защитить данные клиента в проектах Оки-Токи?
Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.
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How to Increase Motivation and Engagement of Agents, Useful Tips for Hiring, Efficient Training, and Support.
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конфликтные клиенты
What are the clients of the call center and how to work effectively with them. Simple and useful tips for operators on building trust and maintaining peace of mind.
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Чат для поддержки клиентов: Омниканальный чат в Оки-Токи
Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.
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Как сделать шаблон email для скрипта продаж в контакт центре
Email Template for Sales Script – A Tool for Automated Sending of Emails from the Conversation Script, on Event or via API.
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Standards of operators' work
How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.
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