OKI-TOKI Blog

All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!

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OKI-TOKI: Как Сделать Отчет по SIP-Звонкам?

OKI-TOKI: Как Сделать Отчет по SIP-Звонкам?

11.10.2024 How to create a SIP-call report?

Detailed instructions on how to collect SIP-call data in the Oki-Toki service.

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10 Ошибок в отчетности контакт-центра

10 Ошибок в отчетности контакт-центра

23.09.2024 10 Mistakes in Contact Center Reporting: How to Avoid Common Problems?

What Mistakes Should Be Avoided in Call Center Reporting, What Can’t Be Ignored, and Where To Relax Control.

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17.09.2024 Step-by-Step Guide to Importing Contacts into CRM

How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.

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09.09.2024 First Call Resolution: FCR Report in Oki-Toki

What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.

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16.08.2024 “Occupancy”: agent workload in call centers

How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.

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Тикет cистема

Тикет cистема

07.07.2024 Ticket System: How Oki-Toki Processes a Customer Ticket?

How the Ticket System is Used in Oki-Toki and Customer Inquiry Processing is Organized. Statuses, Deadlines, Responsible Parties, Technical Support KPIs.

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Полезные возможности работы с отчетами в ОКИ-ТОКИ

Полезные возможности работы с отчетами в ОКИ-ТОКИ

28.06.2024 Optimize your reporting work: Effective approaches

Oki-Toki offers a variety of reports, and we are now going to talk about the tools that simplify working with them.

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