OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
search
автообзвон: Вид автообзвона
Why a Contact Centre Needs Auto-Dialling and the Benefits of the Cloud-Based Oki-Toki System for Internal and Outsourcing CCs.
Learn More
News for December 2017: agent’s station upgrade, new widget for the dashboard, a global update to the server park. Find out more in the article!
Learn More
Automated Conversion and Validation of Numbers During Import
How to Set Up Automatic Number Conversion for Making Calls in a Contact Center: Key Rules and Validation.
Learn More
Как купить SIP номер в Казахстане?
SIP numbers in Kazakhstan – agents and prices. A systematic list of agents selling SIP numbers in Kazakhstan.
Learn More
Call Filtering in Oki-Toki
How to Hide Unwanted Calls in Oki-Toki: A Tool for Concealing Test and Non-Target Calls in Your Contact Centre
Learn More
Где в CRM хранится информация о звонках
How to View the Customer Call History Without Opening the Call Report? How to highlight the important ones or the ones where a conversation took place? Taking all these factors into account, we have updated the “contact” feature in CRM.
Learn More
Что нужно для подключения SIP-номера к колл-центру
Connecting a SIP number to a contact center in the Oki-Toki system. SIP registration. How to control the connection (registration).
Learn More
Особенности ПО для аутсорсингового колл-центра
What are the features of special software for an outsourcing call center in the Oki-Toki cloud service., specifics of the activity.
Learn More
Сколько процессов у карточки контакта в Оки-Токи
Managing business processes in the Oki-Toki CRM module. Multiple scripts for call center business processes, depending on the nature of the conversation.
Learn More
Management of minute packages in the GSM gateway. Setting up a GSM gateway: selection of allowed prefixes (directions), charging frequency and cost per minute.
Learn More