OKI-TOKI Blog

30.07.2018 Oki-Toki News Digest for June 2018

Oki-Toki Updates for June 2018. Testing voice recognition in IVR, launching tickets, optimizing user interface and CRM. Find out more in our blog!

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27.03.2018 Voice Menu for Call Centre – How to Setup IVR

Transitioning from Button Menu IVR to Voice-Driven: Configuring Voice and Hybrid IVR in the Oki-Toki Contact Centre Service.

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01.03.2018 Using Oki-Toki Storage vs Google Drive

The Pros and Cons of the Oki-Toki Service’s Internal Storage and Google Drive External Disk.

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20.12.2017 How to Automate Dialing Numbers?

Why a Contact Centre Needs Auto-Dialling and the Benefits of the Cloud-Based Oki-Toki System for Internal and Outsourcing CCs.

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01.09.2017 Oki-Toki News Digest for December 2017

News for December 2017: agent’s station upgrade, new widget for the dashboard, a global update to the server park. Find out more in the article!

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18.10.2016 Automatic Number Conversion During Import

How to Set Up Automatic Number Conversion for Making Calls in a Contact Center: Key Rules and Validation.

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03.06.2016 How to Buy a SIP Number in Kazakhstan?

SIP numbers in Kazakhstan – agents and prices. A systematic list of agents selling SIP numbers in Kazakhstan.

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18.05.2016 How to hide calls from reports

How to Hide Unwanted Calls in Oki-Toki: A Tool for Concealing Test and Non-Target Calls in Your Contact Centre

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18.04.2016 Where in the CRM is Call Information Stored?

How to View the Customer Call History Without Opening the Call Report? How to highlight the important ones or the ones where a conversation took place? Taking all these factors into account, we have updated the “contact” feature in CRM.

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18.01.2016 How to Connect a SIP Number to a Call Center: All You Need to Know

Connecting a SIP number to a contact center in the Oki-Toki system. SIP registration. How to control the connection (registration).

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