OKI-TOKI Blog

01.03.2018 Using Oki-Toki Storage vs Google Drive

The Pros and Cons of the Oki-Toki Service’s Internal Storage and Google Drive External Disk.

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20.12.2017 How to Automate Dialing Numbers?

Why a Contact Centre Needs Auto-Dialling and the Benefits of the Cloud-Based Oki-Toki System for Internal and Outsourcing CCs.

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01.09.2017 Oki-Toki News Digest for December 2017

News for December 2017: agent’s station upgrade, new widget for the dashboard, a global update to the server park. Find out more in the article!

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18.10.2016 Automatic Number Conversion During Import

How to Set Up Automatic Number Conversion for Making Calls in a Contact Center: Key Rules and Validation.

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03.06.2016 How to Buy a SIP Number in Kazakhstan?

SIP numbers in Kazakhstan – agents and prices. A systematic list of agents selling SIP numbers in Kazakhstan.

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18.05.2016 How to hide calls from reports

How to Hide Unwanted Calls in Oki-Toki: A Tool for Concealing Test and Non-Target Calls in Your Contact Centre

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18.04.2016 Where in the CRM is Call Information Stored?

How to View the Customer Call History Without Opening the Call Report? How to highlight the important ones or the ones where a conversation took place? Taking all these factors into account, we have updated the “contact” feature in CRM.

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18.01.2016 How to Connect a SIP Number to a Call Center: All You Need to Know

Connecting a SIP number to a contact center in the Oki-Toki system. SIP registration. How to control the connection (registration).

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08.12.2015 Features of Software for Outsourcing Call Center

What are the features of special software for an outsourcing call center in the Oki-Toki cloud service., specifics of the activity.

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10.11.2015 How Many Processes Does a Contact Card Have?

Managing business processes in the Oki-Toki CRM module. Multiple scripts for call center business processes, depending on the nature of the conversation.

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