OKI-TOKI Blog

03.06.2019 Oki-Toki News Digest for January-February 2019

January-February Updates: New Features for Evaluating Agents’ Performance, Automatic Telephony Disconnection, and More. Discover more in the Digest!

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20.05.2019 Service of automatic calls and sales in amoCRM

5 Cases That Will Help Answer Questions Related to Automated Calls and amoCRM. Let’s Discuss Why amoCRM Integration is Essential.

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05.05.2019 Oki-Toki News Digest for April 2019

Oki-Toki Updates for April 2019: Import Optimization, Address Book in the New Agent Workspace, Blacklist for Outgoing Calls, Integration with AMOCRM.

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22.04.2019 Personalized Callback Tasks, or Sticky Callback

Securing contacts for a specific or current user in callback mode. A missed call is secured for the last agent.

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05.04.2019 Oki-Toki News Digest for March 2019

March News: Updated agent workstation, dedicated domain, and Google Chrome plugin. Discover more in the digest!

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28.02.2019 What is a SIP Response? Part 2

Common SIP responses in the Oki-Toki service for internal and outsourced contact centers and the likely reasons for their occurrence.

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27.02.2019 What is a SIP Response? Part 1

What is a SIP Response, How It Works, Which Reports It Appears In, and What To Do. Part One.

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10.01.2019 Oki-Toki News Digest for November-December 2019

Oki-Toki News for November-December 2019: new webhook capabilities, outbound webhook tariffication, priority queue. Find out more in our digest!

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30.07.2018 Oki-Toki News Digest for June 2018

Oki-Toki Updates for June 2018. Testing voice recognition in IVR, launching tickets, optimizing user interface and CRM. Find out more in our blog!

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27.03.2018 Voice Menu for Call Centre – How to Setup IVR

Transitioning from Button Menu IVR to Voice-Driven: Configuring Voice and Hybrid IVR in the Oki-Toki Contact Centre Service.

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