OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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Oki-Toki News for October 2019: Refactoring of queues and autodialing, project audio recording folders, simplified number connection. Read more in the digest!
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KPI: Международные показатели
What are the key performance indicators of the call center? How to monitor contact center KPI?
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Блоки отчетов колл центра
What reports for the call center are provided in the Oki-Toki cloud system
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Oki-Toki news for September 2019: Reports, updated storage, SEC & FIN reports refactoring, custom ringtones on call. Read more in detail!
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In August, we have prepared for you a block of guide-articles, a new import of Oki-Toki users, and an update of DB servers. Read more in the digest!
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In July, we focused on several tasks. We worked on the ability to authorize through social networks and manage tasks in auto-dials. More details in the digest!
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Автоинформатор с голосовым сообщением и нажатием кнопки
What is an auto-informer, how to set it up and the benefits it brings to the call center. Voice message or button press.
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In June, we prepared several key user guides and revised the cost calculation for voice recognition. Plus, out went our first server, paving the way for a new and improved replacement. Find out all the details in our digest!
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Маршрутизация SMS
3 steps that help to create a route and send your first SMS along it.
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Oki-Toki News for May 2019: billing update, new server in Germany, integration with amoCRM and other service improvements. Read more in the digest!
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