OKI-TOKI Blog

All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!

KPI: Международные показатели

06.11.2019 Key Performance Indicators (KPIs) for Call Center Efficiency

What are the key performance indicators of the call center? How to monitor contact center KPI?

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Блоки отчетов колл центра

09.10.2019 What Reports are Needed in the Call Center

What reports for the call center are provided in the Oki-Toki cloud system

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08.10.2019 Oki-Toki News Digest for September 2019

Oki-Toki news for September 2019: Reports, updated storage, SEC & FIN reports refactoring, custom ringtones on call. Read more in detail!

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06.09.2019 Oki-Toki News Digest for August 2019

In August, we have prepared for you a block of guide-articles, a new import of Oki-Toki users, and an update of DB servers. Read more in the digest!

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16.08.2019 Oki-Toki News Digest for July 2019

In July, we focused on several tasks. We worked on the ability to authorize through social networks and manage tasks in auto-dials. More details in the digest!

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Автоинформатор с голосовым сообщением и нажатием кнопки

16.08.2019 The Auto Informer with voice messaging, a click of a button.

What is an auto-informer, how to set it up and the benefits it brings to the call center. Voice message or button press.

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07.07.2019 Oki-Toki News Digest for June 2019

In June, we prepared several key user guides and revised the cost calculation for voice recognition. Plus, out went our first server, paving the way for a new and improved replacement. Find out all the details in our digest!

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