OKI-TOKI Blog

15.04.2020 Oki-Toki News Digest for March 2020

Oki-Toki News for March 2020: Manual Cloud Unloading, First Phase of Stenogram Implementation, and More. Read On!

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13.04.2020 How to Measure Call Center Performance Metrics?

6 Key Performance Indicators (KPIs) to Help You Better Evaluate the Effectiveness of Managers and Call Center Agents.

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27.03.2020 Management of CC operators remotely: staff turnover and discipline

How to set up the management of operators at home, how to maintain the discipline of remote operators in order to avoid absenteeism-lateness.

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27.03.2020 Voice bots for CC: 5 questions when buying

Do you need a voice robot? Contact center voice robots: 5 questions to ask when buying a system. Detailed calculation in the article.

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10.03.2020 Oki-Toki News Digest for February 2020

Oki-Toki News for February 2020: New Features, Reports and Database Import Optimization, and Enhanced Conversation Scripts. Read our Digest!

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10.02.2020 Oki-Toki News Digest for January 2020

Oki-Toki News for January 2020: new webhook widget, updated documentation, CRM import in the new interface.

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29.01.2020 How to Launch a Call Centre from Scratch?

How to Set Up a Call Center from Scratch: Key Points to Consider and the Solution Offered by Oki-Toki.

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23.01.2020 Automated Dialing of Debtors: How to Automate Debt Collection Calls?

In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.

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25.12.2019 Google Sheets and Call Center Reports

How to Bridge Google Sheets and Call Center Reports in Oki-Toki, How to Extract Necessary Data from Oki-Toki Reports.

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11.11.2019 Oki-Toki News Digest for October 2019

Oki-Toki News for October 2019: Refactoring of queues and autodialing, project audio recording folders, simplified number connection. Read more in the digest!

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