OKI-TOKI Blog

08.06.2020 Automated Analysis of Calls and Telephone Conversations

Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.

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15.05.2020 Oki-Toki News Digest for April 2020

April 2020 Oki-Toki Updates: Time Zone Definition at Agent’s Workstation and Major Bug Cleanup. Read More!

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06.05.2020 The Browser Can’t Detect the Microphone: How Do You Enable Microphone Access in Your Browser?

What to do if the browser does not detect an ‘Agent’s Microphone’ in a call center computer? Find solutions in this article!

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15.04.2020 Oki-Toki News Digest for March 2020

Oki-Toki News for March 2020: Manual Cloud Unloading, First Phase of Stenogram Implementation, and More. Read On!

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13.04.2020 How to Measure Call Center Performance Metrics?

6 Key Performance Indicators (KPIs) to Help You Better Evaluate the Effectiveness of Managers and Call Center Agents.

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27.03.2020 Management of CC operators remotely: staff turnover and discipline

How to set up the management of operators at home, how to maintain the discipline of remote operators in order to avoid absenteeism-lateness.

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27.03.2020 Voice bots for CC: 5 questions when buying

Do you need a voice robot? Contact center voice robots: 5 questions to ask when buying a system. Detailed calculation in the article.

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10.03.2020 Oki-Toki News Digest for February 2020

Oki-Toki News for February 2020: New Features, Reports and Database Import Optimization, and Enhanced Conversation Scripts. Read our Digest!

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10.02.2020 Oki-Toki News Digest for January 2020

Oki-Toki News for January 2020: new webhook widget, updated documentation, CRM import in the new interface.

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29.01.2020 How to Launch a Call Centre from Scratch?

How to Set Up a Call Center from Scratch: Key Points to Consider and the Solution Offered by Oki-Toki.

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