OKI-TOKI Blog

07.12.2020 Oki-Toki News Digest for October-November 2020

Over the past two months, there has been a major update of integrations, ticketing system, and individual tools for call centers. Read more in the digest!

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23.11.2020 How to Manage an Invalid Call Back Request

Case Study: Handling a customer’s request via an automated callback system- ‘Oki-Toki’ coming from the customer portal in a status: incomplete (invalid request).

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11.11.2020 Oki-Toki Tools for Outsourcing Call Centers

Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.

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29.10.2020 Advice for the Contact Centre Manager: Common issues in the CC

What challenges will you encounter as a contact center manager, how to effectively resolve conflicts, solutions, and advice.

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13.10.2020 Oki-Toki news digest for August-September 2020

Oki-Toki Updates for August-September 2020: Integration with SalesDrive, Reports (BETA) available for all companies and much more. Read the digest!

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08.10.2020 Calling modes in Oki-Toki: how to (not) get everyone.

Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!

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10.09.2020 How to Improve Call Center Performance? 12 Useful Tips

How to Enhance Your Call Centre Performance, Boost its Efficiency, Crucial Points, Methods, Useful Tips.

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08.08.2020 Oki-Toki News Digest for June-July 2020

Oki-Toki News for June-July 2020: Service optimization, revamped report design, new pricing. Read our digest!

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22.07.2020 Outgoing Agent Calls: The Ideal Volume to Aim For

How to monitor an agent’s outbound calls in a call center and calculate how many calls they should make?

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19.06.2020 Oki-Toki News Digest for May 2020

Oki-Toki News for May 2020: Mass Operations Improvements, Consolidated Report Overhaul, and Other Service Enhancements. Read the Digest!

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