OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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Read about the most significant updates to the Oki-Toki service for in-house and outsourcing contact centres in 2020!
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Как оценить личные качества оператора колл-центра
By hiring agents considering their personal attributes, you are building a more reliable and stable team in the contact center. Read on, how to evaluate an agent’s soft skills!
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отчет по звонкам
This is how the call report will aid in the operation of the cloud service ‘Oki-Toki’ for in-house and outsourcing contact centres.
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Рабочее место оператора Оки-Токи
The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.
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Работа с правами пользователя в Оки-Токи
In this video, we’ll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.
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Не работают кнопки в оперместе Оки-Токи
Video instruction on how to act if the hold, forward, conference, end buttons do not work.
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На оператора не идут входящие звонки или звонки из автообзвона
Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls
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Over the past two months, there has been a major update of integrations, ticketing system, and individual tools for call centers. Read more in the digest!
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кейс: как обработать невалидную зявку
Case Study: Handling a customer’s request via an automated callback system- ‘Oki-Toki’ coming from the customer portal in a status: incomplete (invalid request).
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АУТСОРСИНГОВЫЙ КОЛЛ-ЦЕНТР в Оки-Токи
Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.
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