OKI-TOKI Blog

Why isn’t the call center growing, and why has development slowed down? Let’s explore 4 issues hindering the outsourcing call center’s growth.

Which indicators will help evaluate the customer effort score. How to implement them in the work of the call center!

In January-February 2021, we continued to refine our existing Oki-Toki tools and added a new one – Datamixer. Read more in our digest!

Evaluation of the operator's work will help organize the control process, analyze the speech of employees and standardize the quality of interactions. More in note!

How Many Agents Does Your Call Center Need? A Handy Checklist to Help You Calculate.

Oki-Toki has integrations with Google services: G Drive, Google Sheet, and Google authentication.

Read about the most significant updates to the Oki-Toki service for in-house and outsourcing contact centres in 2020!

By hiring agents considering their personal attributes, you are building a more reliable and stable team in the contact center. Read on, how to evaluate an agent’s soft skills!

This is how the call report will aid in the operation of the cloud service ‘Oki-Toki’ for in-house and outsourcing contact centres.

The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.