OKI-TOKI Blog

21.05.2021 Oki-Toki News Digest for March-April 2021

Read about all the updates and new Oki-Toki tools for March-April 2021!

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07.05.2021 Adaptation of Contact Center Agents Part 4. Communication

Key features of communication for newbie agents in the company: advice and life hacks for both sides, agents’ adaptation.

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27.04.2021 Contact Center Agent Adaptation Part 3. Training

How to effectively adapt an agent and sales manager in a contact center. How to conduct effective training.

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21.04.2021 Adapting in the Contact Center Part 2: Agent Interviews

How to Best Conduct Interviews with New Contact Center Agents: Tips, Nuances, and Agent Onboarding.

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23.03.2021 Potential Challenges When Launching a Call Center

The Story of Launching a Call Center: Challenges and How We Overcame Them with Oki-Toki!

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19.03.2021 Challenges of Outsourced Call Center Development

Why isn’t the call center growing, and why has development slowed down? Let’s explore 4 issues hindering the outsourcing call center’s growth.

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12.03.2021 Overview of Customer Effort Score Indicators

Which indicators will help evaluate the customer effort score. How to implement them in the work of the call center!

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10.03.2021 Oki-Toki News Digest January-February 2021

In January-February 2021, we continued to refine our existing Oki-Toki tools and added a new one – Datamixer. Read more in our digest!

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02.03.2021 Operator call evaluation – a tool Oki-Toki

Evaluation of the operator's work will help organize the control process, analyze the speech of employees and standardize the quality of interactions. More in note!

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11.02.2021 How Many Agents Does Your Contact Center Need?

How Many Agents Does Your Call Center Need? A Handy Checklist to Help You Calculate.

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